Return policy
Effective Date: May 15, 2026
We want you to be completely satisfied with your purchase from LOVLOOM. If you are not happy with your order, we offer a straightforward return process.
Items may be returned within 30 days of delivery for a full refund or exchange. To be eligible for return, items must be unused, in their original condition, and include all original tags and packaging. Clearance items are final sale and cannot be returned or exchanged.
To initiate a return, please contact our customer service team at support@lovloom.com with your order number and details of the item you wish to return. We will provide you with a return authorization and shipping instructions.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. Once we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
If you receive a damaged or defective item, please contact us immediately upon delivery with photos of the issue, and we will arrange a replacement or refund at no additional cost to you.